Introduction
CaptureCall ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains
how we collect, use, disclose, and safeguard your information when you use our automated dispatch system.
Information We Collect
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, business name, and billing information
- Customer Data: Information from missed calls, including caller phone numbers, SMS conversations, and appointment details
- Technical Information: IP addresses, browser types, device information, and usage data
- Communication Data: Records of your communications with our support team
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your transactions and send related information
- Send you technical notices and support messages
- Respond to your comments and questions
- Monitor and analyze trends and usage
- Detect, prevent, and address technical issues and security threats
SMS / Mobile Messaging
If you provide a mobile phone number and consent to receive text messages, we may send you SMS messages related to your request and our services, including missed-call follow-ups, demo scheduling, onboarding coordination, and customer support.
Message frequency varies. Msg & data rates may apply.
You can opt out at any time by replying STOP. For help, reply HELP or contact us at +1 (929) 280-7083.
We may maintain records of your consent (for example, the phone number, date/time of consent, and the method used to capture consent).
Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- With Your Consent: We may share information when you give us explicit permission
- Service Providers: We work with third-party providers who help us operate our services (e.g., hosting, analytics)
- Mobile information and SMS consent: No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (for example, SMS platforms, aggregators, and providers that deliver our text messages) is permitted. Text messaging originator opt-in data and consent will not be shared with any third parties except as necessary to provide the messaging service.
- Legal Requirements: We may disclose information if required by law or in response to valid legal requests
- Business Transfers: In connection with any merger, sale of company assets, or acquisition
SMS Privacy: No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with messaging providers/aggregators necessary to deliver SMS.
Data Security
We use industry-standard security measures to protect your information, including:
- 256-bit SSL encryption for data in transit
- Encrypted storage for sensitive data at rest
- Regular security audits and penetration testing
- Strict access controls and authentication requirements
- Regular backups and disaster recovery procedures
Data Retention
We retain your information for as long as your account is active or as needed to provide you services. You
may request deletion of your data at any time by contacting us at privacy@getcapturecall.com.
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Opt-Out: Opt out of marketing communications at any time
- SMS Opt-Out: If you have opted in to text messages, you can opt out by replying STOP at any time.
Cookies and Tracking
We use cookies and similar tracking technologies to improve your experience. See our Cookie Policy for more details.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal
information from children.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure
appropriate safeguards are in place for such transfers.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new
Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: privacy@getcapturecall.com
- Phone: +1 929-280-7083
- Mail: CaptureCall, 109 Brainerd Road, Allston, MA 02134