Frequently Asked Questions

CaptureCall is an automated dispatch system designed for home service professionals (HVAC, plumbing, etc.) that ensures you never miss a potential customer. When you can't answer a call, our system immediately texts the caller to collect their information and start the booking process.

The system responds in under 60 seconds. As soon as we detect a missed call, an automated SMS is sent from your business number to keep the customer engaged.

The SMS appears to come from your business number and feels conversational. Most customers appreciate the instant response and don't mind that it's automated, especially since it gets them help faster.

Setup typically takes 15-30 minutes. We'll guide you through connecting your phone line and customizing your message templates. You can be live and capturing calls the same day.

No! CaptureCall works with your existing phone number. We integrate with your current VOIP or landline system seamlessly.

We integrate with most major VOIP providers (RingCentral, Nextiva, Vonage, 8x8) and traditional phone systems. If you have a specific system, contact us and we'll verify compatibility.

Your monthly subscription includes automated SMS responses, AI-powered intake forms, dispatch alerts, and support. Book a demo to get custom pricing based on your needs.

We offer a 14-day free trial on all plans. No credit card required to start. Experience the full system risk-free before committing.

Absolutely. There are no long-term contracts. You can cancel your subscription at any time, and it will remain active until the end of your current billing period.

Our AI is designed to collect the essentials: customer name, service address, nature of the problem, and preferred appointment time. You can customize the questions based on your business needs.

Yes. We use bank-level encryption (256-bit SSL) to protect all customer data. We're compliant with GDPR and CCPA regulations and never share your customer information with third parties.

We maintain 99.9% uptime. In the rare case of an outage, your calls will function normally (you just won't get the automated SMS capture). We have redundant systems and 24/7 monitoring to ensure maximum reliability.